Solutions to common questions and problems for ArcGIS Workflow Manager are described below. For additional help, articles are also available on the Esri Support Center site.
Install
Upgrade
- Do I need to uninstall earlier versions of Workflow Manager Server?
- Do I need to back up anything before upgrading Workflow Manager Server?
- If I upgrade ArcGIS Server, do I need to upgrade Workflow Manager Server?
- How do I move from a single-machine deployment to a highly available deployment during an upgrade?
- Why am I getting an error message about my Workflow Manager user type extension after upgrading to Workflow Manager Server 11.5?
- Do I need to upgrade my workflow items after upgrading Workflow Manager Server?
Administer
- Why do I receive a 405 HTTP verb used to access this page is not allowed error message when trying to delete items or perform specific tasks in Workflow Manager?
- Why do I receive an Unable to connect to Workflow Manager Server notification even though I'm able to reconnect?
- Why do I receive a Failed to save step assignments. Job was not updated. error message when I try to update job details while the specified step is running?
- Where can I find Workflow Manager logs?
- Why do I receive a Fatal: remaining connection slots are reserved for non-replication superuser connections error message in the logs when automated processes in Workflow Manager fail?
ArcGIS Pro
Workflow items
Extended properties tables
Step scheduling
- Why are steps that are scheduled to start automatically not starting at the designated time?
- Why am I not able to schedule tasks in Workflow Manager or receive an Unexpected exception when retrieving token. Rejecting connection java.net.Connect.Exception: No trust manager was able to validate this certificate chain: # of exceptions = 4. error message in the logs?
Install
Upgrade
Yes. You should create an ArcGIS Enterprise backup before upgrading Workflow Manager Server.
Upgrade your single-machine Workflow Manager Server deployment version to 11.5. Then, set up additional Workflow Manager Server machines and configure them for high availability.
Why am I getting an error message about my Workflow Manager user type extension after upgrading to Workflow Manager Server 11.5?
The license requirement for the Workflow Manager user type extension was removed at 11.2. This behavior occurs if members were assigned a Workflow Manager user type extension before upgrading. Unassign the user type extension to stop receiving the error message.
Workflow item upgrades became optional at 11.1. While you are not required to upgrade your workflow items, upgrading is recommended to avoid problems in the web app.
Administer
Why do I receive a Failed to save step assignments. Job was not updated. error message when I try to update job details while the specified step is running?
Job details cannot be updated while a step is running. Pause or finish the step before updating the job's properties. Alternatively, you can use the updateJob endpoint to update job properties while the step is running at 11.3 and later.
Workflow Manager Server events and errors are recorded in the Server Manager logs. Logs associated with the web app can be accessed on the Log Messages tab.
Why do I receive a Fatal: remaining connection slots are reserved for non-replication superuser connections error message in the logs when automated processes in Workflow Manager fail?
ArcGIS Data Store accepts up to 150 connections for all Enterprise connections by default. The number of remaining connections may not be enough for automated tasks in Workflow Manager to function properly. Review the Data Store max connections setting and update as needed.
ArcGIS Pro
Why do I receive a licensing error when attempting to connect to Workflow Manager from ArcGIS Pro if I've installed, configured, and licensed Workflow Manager for Enterprise?
Workflow items
Why do I receive a No subject alternative DNS name matching <hostname> found error message when trying to create a workflow item?
Workflow Manager Server inherits the URLs for communication from Portal for ArcGIS and ArcGIS Server. If one of the administrative URLs accessed presents a certificate that does not have a matching SAN value, an error is logged. To resolve this, verify that the ArcGIS Server and Enterprise portal are using certificates with SAN values that match the administrative URLs stored in Enterprise.
Why am I not able to create a workflow item or a hosted feature layer by uploading a shapefile, a file geodatabase, or CSV outside of Workflow Manager?
If IPv6 is disabled, it can affect all publishing processes across Enterprise, including workflow item creation. Check if IPv6 is disabled for Enterprise and complete the steps in Problem: Unable to publish hosted feature layers to the ArcGIS Enterprise portal to enable IPv6.
Extended properties tables
The extended properties table or field names may contain reserved keywords. The list of reserved keywords may vary depending on your Enterprise version. Contact Esri Support Services to help identify reserved keywords in your tables.
Step scheduling
When using the Wait a period of time option for step scheduling, the step wait and offset settings determine the range of time allowed for the step to start. For example, setting the Minutes option to 1 minute and the Offset +/- Minutes option to 1 minute will stagger steps to start within a total range of 2 minutes to prevent multiple jobs from running a scheduled step at the same time if multiple jobs were made.
Why am I not able to schedule tasks in Workflow Manager or receive an Unexpected exception when retrieving token. Rejecting connection java.net.Connect.Exception: No trust manager was able to validate this certificate chain: # of exceptions = 4. error message in the logs?